Virtual Assistant · Administrative Support · Customer Support

I help make day-to-day work easier.

I support business owners and teams with scheduling, communication, document review, tracking, follow-ups, and other recurring tasks. My role is to help with the workload, stay organized, and follow through on the work assigned to me.

Joyce Pusta
What I Can Do

Reliable support for the work behind the scenes.

I combine hands-on administrative support with process awareness, clear communication, and careful follow-through.

Administrative Support

Help with data entry, online research, file organization, task updates, and other regular administrative work.

Document Organization & Review

Organize files, check documents for missing information, prepare materials, and keep records easy to find.

Customer & Client Communication

Help handle inquiries, updates, follow-ups, issue resolution, and communication with customers, vendors, and business partners.

Scheduling & Workflow Coordination

Organize appointments, task handoffs, status tracking, and recurring operational work so fewer details fall through the gaps.

Systems, Tracking & SOPs

Create and update practical tracking sheets, dashboards, checklists, and process notes that make daily work easier to follow.

AI-Assisted Administrative Work

Use AI to support research, drafting, documentation, customer communication, and repeatable workflows—with every output reviewed.

Relevant Experience

Experience across operations, customer support, and service businesses.

My background includes more than 12 years of remote administrative and customer support. I help clients with regular tasks that take time away from their main priorities.

  • Customer messages, follow-ups, and status updates
  • Scheduling, appointment coordination, and task tracking
  • Data entry, research, document organization, and reporting
  • Updating systems, trackers, records, and process notes
View Full Experience
12+ Years supporting clients with administrative, customer, and day-to-day work
Remote Experienced in working independently and communicating with clients online
Flexible Available for regular ongoing support or occasional project work

Looking for support with your operations or admin?

I'd love to hear about your business and see if I can help.

Get in Touch